PROFESSIONAL EXPERIENCE

Primary driver of 15% of annual customer retention and sales, having personally generated over $1 million in revenue for the property
Coordinated in-house services and amenities for residents, including; package and mail cataloging, lobby reception, and weekly resident events
Designed, publicized, and supervised events throughout the community to provide residents with additional amenities each week, given time constraints and specific budgets
Consulted potential residents to guide them through the leasing process, as well as leading property tours for guests, community members, and investors

SeaWorld Parks & Entertainment, Busch Gardens Williamsburg - Williamsburg, VA

Managed execution of all pre-determined event details as agreed upon between the park and the client, and served as the client liaison
Coordinated transportation of talent, organized meet and greets, maintained backstage green rooms for concert needs, and conducted VIP park tours
Ensured quality of all special events and dining experiences, including internal, corporate, youth, and military groups
Communicated with various departments in preparation for partner events, pass member events, and all other special events for Busch Gardens and Water Country USA

The Umstead Hotel & Spa - Cary, NC

Provided exceptional service for hotel and spa guests while making reservations for leisure, corporate, and group travelers, as well as, the signature restaurant Herons
Communicated guest preferences and pertinent information to the affected department
Generated and analyzed daily reports regarding hotel, spa, and restaurant reservations to ensure accuracy and provision of top quality service
Trained in Forbes 5 Star and AAA 5 Diamond quality standards

NC State University, University College Exploratory Studies - Raleigh, NC

Demonstrated public speaking abilities by providing campus tours to special guests, and presenting to groups of 100+ prospective students
Promoted the Exploratory Studies Ambassador program within the department to ensure recruitment of exemplary ambassadors
Participated in marketing events during collegiate recruitment programming for prospective students by answering inquiries and providing personal experiences

John L. Gravitte D.D.S., P.A.

Provided patients with updated comfort menus regarding available amenities, including: Valet, Auto Detailing, Refreshment Bar, TV Goggles, Tablets, Nitrous Oxide Sedation, and Spa Amenities.
Introduced associate recreation programing and designed an in-office gym facility to reduce turnover.
Organized community engagement events that promoted a positive image of the practice, while providing complementary and enjoyable activities for patients and potential clientele.
Designed, executed, and supervised an in-office patient valet and auto detailing services.

Bridges from School to Work, Marriott Foundation for People with Disabilities - Baltimore, MD

Responsible for developing Bridges’ involvement and relationships with partner organizations
Advised participants referred by 5 area Baltimore City Public Schools on program enrollment, professional development, and employment opportunities
Developed social media campaigns ensuring brand alignment with Marriott corporate media standards
Directed community involvement through participation in local committees and employer outreach

Gaylord National Resort & Convention Center - National Harbor, MD (District of Columbia)

Provided talent buyer services for the resort, including entertainment for Special Events, Food & Beverage, and Nightlife
Collaborated with all departments to provide in-house entertainment and special events for leisure and convention guests
Managed production and creative design for the resort’s seasonal stage, light, and fountain shows through visual, musical, and storytelling guidance
Implemented and developed strategic seasonal events to promote leisure travel to the resort as part of Bloom, SummerFest, Autumn Days, and Christmas on the Potomac
Directly provided consultation to property Marketing team to develop advertising, sales, and social media initiatives to drive special events attendance and sales

Capstone Collegiate Communities, Valentine Commons - Raleigh, NC

Primary driver of 15% of annual customer retention and sales, having personally generated over $1 million in revenue for the property
Coordinated in-house services and amenities for residents, including; package and mail cataloging, lobby reception, and weekly resident events
Designed, publicized, and supervised events throughout the community to provide residents with additional amenities each week, given time constraints and specific budgets
Consulted potential residents to guide them through the leasing process, as well as leading property tours for guests, community members, and investors

SeaWorld Parks & Entertainment, Busch Gardens Williamsburg - Williamsburg, VA

Managed execution of all pre-determined event details as agreed upon between the park and the client, and served as the client liaison
Coordinated transportation of talent, organized meet and greets, maintained backstage green rooms for concert needs, and conducted VIP park tours
Ensured quality of all special events and dining experiences, including internal, corporate, youth, and military groups
Communicated with various departments in preparation for partner events, pass member events, and all other special events for Busch Gardens and Water Country USA

The Umstead Hotel & Spa - Cary, NC

Provided exceptional service for hotel and spa guests while making reservations for leisure, corporate, and group travelers, as well as, the signature restaurant Herons
Communicated guest preferences and pertinent information to the affected department
Generated and analyzed daily reports regarding hotel, spa, and restaurant reservations to ensure accuracy and provision of top quality service
Trained in Forbes 5 Star and AAA 5 Diamond quality standards

NC State University, University College Exploratory Studies - Raleigh, NC

Demonstrated public speaking abilities by providing campus tours to special guests, and presenting to groups of 100+ prospective students
Promoted the Exploratory Studies Ambassador program within the department to ensure recruitment of exemplary ambassadors
Participated in marketing events during collegiate recruitment programming for prospective students by answering inquiries and providing personal experiences

John L. Gravitte D.D.S., P.A.

Provided patients with updated comfort menus regarding available amenities, including: Valet, Auto Detailing, Refreshment Bar, TV Goggles, Tablets, Nitrous Oxide Sedation, and Spa Amenities.
Introduced associate recreation programing and designed an in-office gym facility to reduce turnover.
Organized community engagement events that promoted a positive image of the practice, while providing complementary and enjoyable activities for patients and potential clientele.
Designed, executed, and supervised an in-office patient valet and auto detailing services.